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Overview

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  • Overview
  • Example of use cases: 
  • Key functions available in Visual Assistance: 
  • Visual Assistance Walk Through Video

Terminologies

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  • Terminologies

Admin Guideline

5
  • Company Admin Guide
  • Admin Platform – features  1. Dashboard
  • Admin Platform – features  2. Management
  • Admin Platform – features  3.  Account
  • Admin Platform – features  4. Logout

User Guideline

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  • Company User Guide 
  • Company User Platform – Using Visual Assistance for Remote Support
  • Company User Platform – Phone Book
  • Company User Platform – Logout

Customer Guideline

6
  • Customer Guide
  • Customer Guide – Accepting the Terms & Conditions
  • Customer Guide – Joining the Support Session
  • Customer Guide – Interacting During the Session
  • Customer Guide – Ending the Session
  • Customer Guide – Privacy and Security

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Customer Guide – Accepting the Terms & Conditions

2 . Accepting the Terms & Conditions

After clicking the link, you’ll be directed to a page displaying the Terms & Conditions for using Visual Assistance.

Steps:

  • Review the Terms & Conditions
    Please read the T&Cs carefully to understand your rights and responsibilities during the session.
  • Confirm and Proceed
    Once you agree to the T&Cs, press “Confirm T&C and proceed.”

Remote Services, Remote Visual Support, Video Assistance, Visual Assistance

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